Business Name: Big License
Contact Email: contact@biglicense.com
At Big License, we specialize in authentic vintage items. Due to the nature of vintage products, items may show minor signs of wear or aging. We make every effort to accurately describe and photograph each item.
Returns & Exchanges
We accept returns only if the item you receive is significantly different from the description or images shown on our website, or if the item arrives damaged or incorrect.
We do not accept returns or exchanges for:
- Change of mind
- Incorrect size or fit
- Minor wear consistent with vintage condition
Please carefully review measurements, descriptions, and photos before placing your order.
How to Request a Return
If you believe you received an incorrect or damaged item, you must contact us within 3 days of delivery.
Please email us at:
Include the following information:
- Order number
- Clear photos showing the issue
- Brief explanation of the problem
Requests submitted after 3 days of delivery may not be eligible for review.
Refunds (If Approved)
Once your return request is reviewed and approved:
- Refunds will be issued to the original payment method
- Processing time is typically 5–10 business days, depending on your payment provider
Shipping costs are non-refundable, unless required by law.
Return Shipping
If a return is approved:
- Customers may be responsible for return shipping costs unless the item is faulty or incorrect
- Returned items must be sent back in the same condition as received
Contact Information
If you have any questions regarding this Refund Policy, please contact us:
🏠 Address: 21 Hollybush Close, Warwick, CV34 8DJ, United Kingdom
💌 Email: contact@biglicense.com
📞 Phone: +44 7732 883108
This Refund Policy is designed to comply with Google Merchant Center requirements and applicable consumer protection laws.
